Maximize dispatching by scheduling the right people at the right time and obtain real-time data for work taking place in the field. Acumatica Service Management provides contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.
|How Service Management Can Work for You|
Quickly capture service needs to shorten the time between call receipt and job assignment. Track resource commitments, match tasks to the best available resources, and generate work orders. Streamline processes to reduce response times and costs, resulting in increased revenues and customer satisfaction that ultimately give you a competitive advantage. Seamless integration to inventory, purchasing, and projects provide service organizations with everything they need to grow their business.
Acumatica Service Management Demo
Key benefits of Service Management for Your Company
The visual Dispatch Calendar Board gets the right people to the right service or job every time.
Track resource commitments and real-time GPS location. Obtain real-time access to the progress of the appointment with status updates, the material used, and detailed notes and pictures.
Using emails, SMS or push notification, notify resources and customers of appointment assignments or modifications.
Improve decisions by using drill-down reports and dashboards to access past information and gain insights into future needs. Define metrics for technician utilization and service performance.
SERVICE MANAGEMENT FEATURES AND CAPABILITIES
|Calendar Boards||Create new appointments or assign resources to scheduled appointments. View your resource schedules by day, by week, or by month and filter calendars based on appointment requirements.|
|Appointments||Update technician schedules from the office. Technicians can start and end appointments in the field, providing instant status updates to users in the application. Manage single or multi-day appointments and pause appointments for travel or break times.|
|Resource Scheduling||Schedule technicians based on workload, location, or by skill, or certification. Ensure technicians have the right equipment and inventory to complete the job.|
|Flexible Billing||Generate invoices based on estimations or actuals, and group invoices by service order, time frame, or customer purchase order. Define different billing rules by the customer and by service order type.|
|Route and Resource Tracking on Maps||Visualize estimated route and route statistics by the technician. View actual route history and real-time GPS location to keep track of resources.|
|Route Optimization||Use Work Wave Routing Engine integration to optimize appointments to minimize driving time. The optimization considers the working schedule of your resources, as well as lunch breaks. This is an optional application.|
|Mobile App||Update appointments on the road or at customer locations using the mobile application available for Android and iOS. Access customer history, capture payments, enter expense receipts, and capture signatures directly from your mobile device.|
|Multi-Language and Localization||Support multiple languages, date formats, and number formats. Define a default language by user for the web and on the mobile app.|
|Warranty Management||Establish warranty offers for your customers, specifying which parts are under warranty to avoid confusion, mischarges, and objections. Multidimensional contracts (different warranty periods for various components of the system) help to track warranties from sales to repair in the field, specifying what is covered and what is not. This helps ensure billing accuracy and improve customer satisfaction|
|Enterprise-Wide Integration||Convert CRM opportunities into service orders and appointments. Allocate stock items to service orders and create purchase orders from the field. Create appointments for a project and manage budgets and profitability across and project. Capture time for employee timecards used for payroll. Manage inventory with integrated purchasing, requisitions, and robust inventory replenishment logic.|
|Link AP Bills||Simplify cost tracking by linking accounts payable bills to field service appointments for holistic expense management and financial analysis by appointment.|