Netsuite CRM Solution
NetSuite’s Customer Relationship Management (CRM) is the only cloud solution that enables a dynamic, overall view of your clients. NetSuite CUSTOMER RELATIONSHIP MANAGEMENT seamlessly provides complete information of customer lifecycle–from lead throughout opportunity, sales order, customer satisfaction, renewal, upsell, cross-sell and support.
Along with traditional CRM functions such as customer service management, marketing automation, and SFA, catalysingNetSuite CRM also provides quotes, commission, order management, included e-commerce capabilities and sales forecasting.
SALES FORCE AUTOMATION
NetSuite’s Salesforce Automation (SFA) powers your sales organization with built-in sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfillment, and sales commission.
Unlike other options, NetSuite’s SFA provides sales team incomparable peep into every area of the consumer relationship, including back-office information as inventory and agreements and support cases. With timely dashboards, sales reps and managers gain the better understanding to sell, upsell, drive renewals, and properly established customer expectations.
NetSuite’s marketing automation software smoothens complete marketing procedures, catalyzing a better campaign and sales Rep activities. NetSuite’s marketing automation software permits you to create highly qualified leads that are ready for sales engagement. It provides a framework so that you can focus on, build, execute and check the success of promoting campaigns–taking the complexity out of lead qualification and conversion. NetSuite’s marketing solution lets you monitor and measure a prospect’s activity, identify when a lead meets known buyer-readiness conditions, and pass that lead to sales when it meets your pre-defined criteria.
Customer support management solution in NetSuite makes it possible to have a complete view of customers catalyzing to improve customer satisfaction, lower service costs and attract new customers. Simply NetSuite’s customer support software provides everyone that interfaces with the customer–sales, support, service, and fulfillment–access to complete, key customer data in real time empowering those to better support your customers while driving upsell and cross-sell.
PARTNER RELATIONSHIP MANAGEMENT
NetSuite Partner Relationship Management (PRM) gives dynamic information flow that catalyzes collaboration between a company and its partners. NetSuite gives you full control over every aspect of the partner-focused sales and marketing process, including joint marketing campaigns, business lead management, sales forecasting, pipe management, order processing, and partner commissions and royalties. NetSuite’s integrated CRM-PRM solution allows you to successfully channelise strategy while catalyzing many benefits like solution augmentation and expanding revenue
NetSuite mobility extends venture and productivity beyond the workplace. With intuitive tools that provide your mobile workforce with the capability to easily access and upload important data they need outside the office, they’re empowered with information at their fingertips. NetSuite has the ability to serve both Android and iPhone. NetSuite is able to fulfill customer demand to ERP functions over the world’s two most popular mobile functioning systems. In addition, the SuiteCloud development platform permits one to customize mobile applications to your unique business needs, while supporting mobile solutions from SuiteCloud Developer Network partners permits you to extend mobile functionality in such areas as field service, sales, and warehousing–regardless of the mobile platform your business uses.
Hence NetSuite CRM solution can be said to encompass most CRM needs that can enable a company not only achieve sales target but also lead them to satisfactory service providing the entire lead to order process, support starting with capturing leads.