Commonwealth Laboratories LLC is a state and federally licensed clinical laboratory that specialises in testing for levels of methane and hydrogen in the breath.For Quality Assurance purposes, They also test for levels of Carbon Dioxide. The purpose of our testing is to help aid in the diagnosis of multiple digestive disorders. Recently they added blood test kit as well. At Commonwealth Labs, They have developed and implemented a mail-order laboratory model that allows physicians to simply stock and dispense our test kits to their patients from their office and they take care of the rest.They analyse the specimen and report the result back to patients, the physician; via fax or our HIPAA-Compliant, web-based reporting system.
The Challenge:
Before they met Bista, Commonwealth Laboratories LLC used a fragmented system for their operations which consisted of Access 2000 along excel 2000 to keep track of all their data. With this kind of a system in place, there was no inter-departmental connection and integration. And so they were in search of a solution in which the integration was built-in and the workflows were built-in so that they could capture every minute detail of their data.In searching this they consistently faced challenges with overly expensive LIMS systems and as a warehouse and logistic company, they faced similar challenges with big ticketed ERP systems.These systems also did not align well with their unique business models.
The Solution:
Key Implementations by Bista :
- Lab Department Management(test kit Sample and LIMS).
- Customer Service Management.
- Kit Manufacturing.
- Warehouse and Inventory Management.
- Shipping Management(UPS and FedEx).
- Purchase Management.
- Vendor/Supplier Management.
- CRM and Sales Management.
- Doctor/Practice Portal.
- Patient Portal.
- Project Management.
- Help Desk Management.
- Management Dashboards.
- Daily reports in CSV for various department.
- Various Report templates.
- Many Email templates .
- Fax Templates. Key Integrations with
Other Applications by Bista :
- Shipping – UPS and FedEx.
- Corepoint Health Care Integration Solution.
- OCR with abbyy flexicapture.
- Integration with Lab Instruments.
- EDI – For Insurance claim.
- NPI Registry – for Doctor Records.
- File servers – FTP and SFTP
- Website – For Online Orders, Online Patients Reports
- Fax - MyFax for Incoming fax in Odoo and Send Faxes.
The Impact:
The implementation done by Bista helped Commonwealth Laboratories LLC to manage their day to day activities easily. Bista Solutions that fits both into our budget and our business models while simultaneously eliminating the need to integrate two disparate systems.Bista helped Commonwealth Laboratories LLC in automating the process that allowed faxing to go when the reports were ready with minimal user interventions,Bista also integrated their OCR system into Odoo.Another big achievement was Bista integrated the Doctor portal into Odoo, so when the doctors want to see their patient’s results they just have to login to the Odoo system and they can see all results.
