Farmazan

Farmazan founded in 2007. They excel in furniture and interiors. Their dedicated teams of professionals work around the clock to ensure that quality is in every detail and master craftsman advice and guide clients in some of the most advanced technologies available. 

Farmazan factory is based out of the industrial zone in Abu Dhabi and integrates a production facility that covers over 22,000 sq. ft. ,featuring our world-class technology from Italy & Germany that complies with the latest in design and drafting systems, wood products and joinery work.Bista helped them evolve and take resort to the newest and most trusted global cloud suite - NetSuite.

Following were the challenges faced by the organisation:

1. Manufacturing Cost could not be tracked
2. There was no effective sync between CRM and factory operations
3. There were different tools for different processes

Organizational Constraints:
Based on the study of business process, gap analysis and streamlined process as per best practices, organization’s constraints have been identified

1. Zero scope for scalability
2. Recording manufacturing cost was completely manual process
3. Most activities were not recorded in system
4. The processes were not properly designed and needed redefinition

Technology Constraints:

As most departments were not using any tool for their processes it lead to many unexpected issues that lead to difficulties in maintaining integrity.

Bista helped Farmazan redesign all the business processes and streamline it all to work with their accounting needs. All the process was streamlined, and now follows industry level best practices.

The niche requirement to track the manufacturing cost and the manufacturing process was met using the manufacturing WIP feature incorporating customization to it to meet the specific needs of Farmazan.

That’s not all if it, we also achieved a linkage definition between different dimensions within NetSuite. All of this works seamlessly along with all the processes.

Following is the impact of implementation:

● People Roles & Responsibilities

Concerned admins can now have a look into the their process activities themselves and not reach different people to get the task statuses.

● Reporting Flexibility

With NetSuite Reporting admins can get dynamic update of the activities in system.

● Dynamic Routing record creation for new assembly items.

As the client is involved in smart furniture manufacturing, they manufactured customized products as per customer requirement hence the assembly item record had to be created per new requirements each time. Bista developed a mechanism to create manufacturing routing dynamically for such assembly items and automatically link them to auto created work orders from the sale order.

● Ease of use

NetSuite in an ERP itself is user friendly. Users can access the system from absolutely any device that has Internet capabilities. All it needs is a browser. The implementations was also focused to ensure good training, which makes users more comfortable with the new ERP.

Change Management:

To understand the current business processes, through sessions were conducted with the process owners. Their needs were converted to processes in NetSuite. During the training processes the we made sure each user gets well versed with their to do’s in the system.

Lessons Learnt:

From start to end each process in this project implementation has been a learning experience it’s on way. Interacting with each stakeholder provided us with the knowledge of the business processes in manufacturing vertical. NetSuite being a new system for all the users in the organisation it was a positive perspective for us that they welcomed it well and showed proactive interest in well versed with the system

Future Opportunities:

Future opportunities are opened through this Project like:

• Provide efficient manufacturing processes.
• Best practices methodology for managing factory and CRM activities