Temple University

Kitchenware Direct Increases Sales 917% with NetSuite’s Web & Mobile Shopfront. Bista
Solutions has a number of years of expertise in analyzing the requirements of Netsuite retail
management ERP software industry and developing applications to meet their business
retail management ERP needs.

The Challenge:

  1. Poor integration between MYOB, an inventory system, a POS & credit card terminal.
  2. Costly full-time IT support.
  3. Maintaining multiple websites with separate branding.
  4. Order dispatching errors due to manual processing.
  5. Low mobile device conversion rate.

The Solution:

  1. Threefold sales growth to $5M turnover in the first year.
  2. Full visibility of 6,000 different stock-keeping units.
  3. Order fulfilment error rate down from 2% to 0.2%.
  4. Increased smartphone conversions 5 times.
  5. Saves $150K yearly over cost of running a non-integrated ecommerce solution.

The Impact:

  1. Based in Perth, Australia.
  2. Using NetSuite SuiteCommerce, Advanced Inventory, CRM Site Builder and ERP.
  3. Switched from MYOB, a POS system, an inventory system and a credit card transaction terminal.