1255 W 15th St,
Suite 810,
Plano, Texas, 75075
Odoo Managed Services
Bista manages your Odoo support and maintenance, with upgrades and improvements planned around your business needs.
An Odoo support contract usually covers issues you report through a ticket. Once the issue is fixed, the work ends. Version upgrades are quoted separately, and another provider may manage the servers. Routine checks, such as making sure accounts receivable, accounts payable and inventory match the general ledger at month end, can fall outside that arrangement.
Managed Services brings this work together with Bista as your ongoing Odoo partner. Your monthly retainer covers the services in your selected plan, including application support, maintenance and user training. Upgrades and IT and DevOps management are included in the higher plans, while AI and automation are optional additions. Each month, you receive a report covering completed work, response times and upcoming priorities.
The short version of what Odoo Managed Services are
| What it is | Bista manages the agreed parts of your Odoo environment, including the application, integrations, infrastructure, financial data and user support. The service includes ongoing checks, maintenance and planned improvements. |
| How it differs from support | A support contract covers reported issues within a block of hours. Managed Services also covers ongoing maintenance, accounting checks, training and planned improvements. Upgrades, infrastructure management and reviews depend on your plan; AI work is optional. |
| What we manage | Odoo upgrades, bug fixes, enhancements and integrations, workflow optimization, IT and DevOps for cloud or self-hosted Odoo, accounting and transaction integrity, user training, and AI and automation. |
| Tiers | Essential covers daily operations. Advanced adds upgrades and process improvements. Enterprise adds full IT and DevOps management, a dedicated manager and longer-term planning. |
| Commercial model | A fixed monthly fee for the services and agreed hours in your plan. Larger change requests are scoped and billed separately. AI initiatives are optional and agreed before work starts. |
| Support hours | 24/5 support covering business hours in your time zone, delivered by onshore and offshore teams. Production systems are monitored around the clock. |
| Provided by | Bista Solutions, an Odoo Gold Partner named Odoo's Best Partner for North America eight times. We have 90+ Odoo-certified experts (61 certified on v19), 500+ ERP implementations globally and 94% customer retention. |
Ongoing Odoo Management
Your business relies on Odoo every day, but a support contract generally starts with a reported problem and ends with a fix. It does not necessarily cover the work needed as your business changes. New products, locations, transaction volumes and processes all affect how Odoo should run. Older versions also reach the end of support, integrations need updating, and servers require regular maintenance and security patches.
When support, hosting, finance and internal IT are handled separately, it can be difficult to know who is responsible for a problem that involves more than one area. Bista Managed Services brings those responsibilities into one ongoing service. We handle the agreed day-to-day work, plan maintenance and improvements with you, and respond when an issue needs attention.
Services Included In Our Managed Services
Our services cover six areas of Odoo management, including daily support and maintenance, version upgrades and planned improvements.
Odoo Application Support
We handle day-to-day Odoo issues and the improvements needed to keep the application working well. Each reported bug is assessed and reproduced in a test environment before the fix is included in a scheduled service pack. Our functional consultants and technical team also help with configuration, administration, reporting and database questions.
For enhancements and customizations, we document the requirements in a functional specification and provide an estimate for your approval before development starts. We maintain integrations with eCommerce, EDI, tax, shipping and banking systems as those services change. We also update workflows as your processes change and investigate slow screens, reports and scheduled jobs to improve their performance.
Odoo Version Upgrade
With the Advanced and Enterprise plans, we plan upgrades as part of your ongoing service to keep you on a supported Odoo version. That includes planning moves from Odoo 17 to 18 to 19, rather than treating each upgrade as an isolated project every few years. Each upgrade follows these steps:
- Agree on a version roadmap and the timing of the next Odoo release upgrade.
- Migrate your custom modules and update their code for the new version.
- Migrate and validate your data, including accounting and inventory balances.
- Set up a separate test environment for user acceptance testing before go-live.
- Schedule the move to production around period close and your busiest trading periods.
- Resolve any issues after the upgrade and provide refresher training on the changes.
Server Maintenance and Support
Enterprise includes full IT and DevOps management for Odoo on your own servers, in AWS or Azure, or hosted by Bista. The work covers monitoring, maintenance, recovery and the environments used for testing and production.
- We check the production URL every minute to monitor application uptime. If a check fails, we repeat it to confirm the problem before sending an alert and opening an incident ticket.
- We monitor CPU, RAM, disk usage, network activity and services, using more than 100 preconfigured alarms.
- Operating system updates and security patches are tested before they are applied.
- Database backups run daily on a 30-day incremental cycle. We review the backup scripts every quarter.
- We maintain disaster recovery and restore procedures for the Odoo environment.
- Incidents are detected, recorded, prioritized, investigated and resolved, with a full incident report documenting the work.
- We scan for vulnerabilities and adjust server resources according to actual usage.
- We manage DevOps pipelines and the staging, test and production environments used to release changes.
Accounting and Data Accuracy
We check the financial data covered by your plan so your finance team can work with accurate records each period. Essential includes support for accounting workflows and correcting transaction errors. Advanced and Enterprise add proactive monitoring of accounting workflows and automated postings. We identify duplicate transactions, incorrect accounts and records left in draft, and check for inconsistencies across sales, purchasing, inventory and accounting.
We reconcile accounts receivable, accounts payable and inventory to the general ledger and carry out bank reconciliation. Our team supports period close and external audits, and provides accounting training and standard operating procedures for your finance staff. These checks are based on our Odoo Accounting Health Check.
User Support and Training
Your employees need to understand how Odoo works for their particular roles. We answer day-to-day questions, provide functional guidance and train new users on the tasks they will perform. As workflows change, we offer refresher training, document processes and transfer knowledge to your team. We also help employees learn new features and adjust to a new Odoo version.
AI and Automation
AI and automation are optional initiatives available with any service plan. Projects can include AI agents for routine operational tasks and decision making, automated workflows that reduce manual work, and monitoring with intelligent alerts. Document AI handles bills, orders and forms. We can also use automation to improve processes. AI insights help identify further improvements, and AI can take proactive action to address them. Learn more about Odoo AI Agents, Odoo Copilot and Bista Doc AI.
Implementation work uses your monthly Managed Services hours. For the Bista AI Assistant, we connect the assistant to Odoo, set up assistants for specific roles and write your playbooks. The Assistant has a separate subscription, priced by the number of users and their usage.
Odoo Managed Service Plans
Service Plans Choose from Essential, Advanced or Enterprise based on how your business uses Odoo and the responsibilities you want Bista to handle. You can move to a higher plan as your requirements change. Essential and Advanced use standard response targets.
| Tier | Essential Tier 1 · Operational Stability | Advanced Tier 2 · Ongoing Improvements | Enterprise Tier 3 · Full Operational Management |
|---|---|---|---|
| Monthly Hours | 25 hours | 50 hours | Tailored |
| Aim | Day-to-day support to keep Odoo stable. Scheduled improvement reviews are not included. | Support for businesses that need to improve workflows and plan upgrades. | Bista manages the application, infrastructure and longer-term planning. |
| Included |
| Everything in Essential, plus:
| Everything in Advanced, plus:
|
| Best For | Stable environments, smaller internal IT teams, and companies that want predictable operations. | Growing businesses, complex workflows, and Odoo used across many departments. | Enterprise environments, mission-critical Odoo, and lean internal IT teams. |
| Get Started | Get Started | Talk to Sales |
Add-on for any tier: Optional AI agents, document processing and workflow automation. Each initiative is scoped before work starts. See what's included for implementation and subscription terms.
Pricing
Your monthly fee covers the work included in your selected plan. Larger changes are quoted and billed separately, so you can budget for ongoing Odoo management and approve additional development when you need it.
| Part | What It Covers | How It's Charged |
| Monthly Retainer | Operations, monitoring, support, maintenance and the scope of your tier, including minor enhancements and configurations. Consultant, developer, DevOps and accounting time use the agreed monthly allowance. | A fixed monthly fee, invoiced in advance. |
| Change Requests and Enhancements | New features, significant customizations and new integrations. | Requirements and estimates are approved before work starts. Separately billed work is charged as delivered. |
| Automation and AI (Optional) | Optional AI agents, document processing and workflow automation, with the scope agreed before work starts. | Uses your monthly service hours. See AI and Automation for the Assistant subscription. |
| Cloud Infrastructure | Servers, storage and bandwidth. Enterprise includes the work of managing that infrastructure. | Billed separately by your hosting provider, or by Bista if we host. |
We agree the scope and price of separately billed work with you before it starts.
All unused hours carry forward at month end, with no cap on the balance. Day-to-day work uses the current month’s allowance first. Banked hours stay reserved for your Odoo version upgrade within the standard 24-month term.
The bank can cover upgrade planning, custom module migration, data validation and testing. If the upgrade needs more time than your available monthly and banked hours, we provide an estimate at the contract rate and wait for your approval before work starts.
Agreements normally run for two years. A one-year agreement is available at a higher hourly rate. If you move to a higher tier during the term, the new monthly allowance starts the following month. You can move down a tier at renewal.
Either party can end the agreement by giving two months’ notice at any point in the term. Banked hours remain available during the notice period.
Support and Managed Services Compared
A support contract may be enough if you need help with reported issues. Managed Services covers ongoing management as well. The comparison below shows what each includes under Bista’s standard support terms.
| Area | Odoo Support Contract | Odoo Managed Services |
| Operating Model | You report an issue and we work to resolve it. | We monitor and maintain Odoo, plan improvements and respond to issues. |
| Bug Fixes and How-to Support | Yes, for modules in the implemented scope. | Yes, across your Odoo ecosystem. |
| Odoo Version Upgrades | No. Quoted as a separate project. | Yes. Planned version management in Advanced and Enterprise. |
| Server, Hosting and DevOps | No. Needs a separate infrastructure SLA. | Full infrastructure management in Enterprise, including monitoring, patching, backups, recovery and environments. |
| Accounting and Data Integrity | No. | Yes. Transaction error correction, period-close support and GL integrity. |
| Enhancements and Integrations | Separate. Change requests are estimated and billed. | Minor enhancements are included. Larger changes are estimated and approved before work starts. |
| Workflow Optimization | No. | Process redesign and improvement reviews in Advanced and Enterprise. |
| User Training and Adoption | Limited to extra training for in-scope modules, charged separately. | Yes. Onboarding, refreshers, documentation and feature adoption. |
| AI and Automation | No. | Optional, scoped AI projects. See AI and Automation for implementation and subscription terms. |
| Business Reviews | No. | Improvement reviews in Advanced; quarterly system and business reviews in Enterprise. |
| Point Of Contact | A ticket queue, through one customer contact. | A dedicated engagement manager in Enterprise. |
| Pricing | A prepaid block of support hours. | A predictable monthly retainer plus scoped change request. |
The Bista Team
The functional consultants, developers, DevOps engineers and accounting specialists who deliver our Odoo implementations also provide Managed Services. Our implementation work includes companies with 38 to more than 1,000 Odoo users. Bista is an Odoo Gold Partner and has received Odoo’s Best Partner award for North America eight times.
Our team includes more than 90 Odoo-certified experts, with 61 certified on Odoo v19. We have completed 500+ ERP implementations worldwide and have a customer retention rate of 94%.
Bista has 350+ subject-matter experts and offices across North America, with two decades of industry experience. Our team stays certified on the latest Odoo version.
FAQ
Questions about Odoo Managed Services
What are Odoo Managed Services?
Odoo Managed Services are an ongoing engagement where a partner takes end-to-end operational ownership of your Odoo ERP. Bista Solutions manages the application, Odoo version upgrades, integrations, IT and DevOps infrastructure, accounting and data integrity, user training, and optional AI and automation, all under a monthly retainer.
How are Managed Services different from an Odoo support contract?
A support contract is reactive. It resolves reported bugs and how-to questions from a prepaid block of hours, and usually excludes version upgrades, server maintenance, accounting integrity and enhancements. Managed Services is proactive and covers all of these, plus workflow optimization, user enablement and regular business reviews.
Do Odoo Managed Services include version upgrades?
Yes. Upgrades and version management are included from the Advanced tier. We plan the version roadmap, migrate custom modules and data, test in a separate environment, schedule cutover around your business calendar, and stabilize afterwards.
Do you manage servers for self-hosted Odoo?
Yes. For self-hosted and cloud-hosted Odoo (for example on AWS or Azure), we provide uptime monitoring every minute, server monitoring, OS updates and security patches, daily database backups on a 30-day cycle, disaster recovery, incident management and DevOps environment management. Full IT and DevOps ownership is part of the Enterprise tier.
Are hosting and cloud infrastructure costs included?
No. Cloud infrastructure costs (servers, storage, bandwidth) are billed separately by your hosting provider, or by Bista if we host. The retainer covers managing that infrastructure.
Is the Accounting Health Check part of Managed Services?
Accounting integrity is built in. Essential covers accounting flow support and transaction error fixing, and Advanced adds proactive accounting monitoring. The checks draw on Bista’s Odoo Accounting Health Check: AR, AP and inventory reconciliation to the GL, bank reconciliation, and period-close and audit support.
Is AI and automation included?
AI and automation are optional add-ons available with any tier, delivered as scoped initiatives such as AI agents, document AI and workflow automation. The Enterprise tier includes an AI and automation roadmap.
How are enhancements and change requests billed?
Minor enhancements and configurations are covered by the retainer. Larger changes, such as new features, significant customizations and new integrations, are specified, estimated and approved before development, then billed as delivered. Operating costs stay predictable, and new capabilities are funded deliberately.
What are the response times?
Every ticket is acknowledged within 30 minutes during support hours. Standard initial response targets are 6 hours for critical issues, 1 business day for medium and 2 business days for low. Enterprise clients get priority response and a dedicated engagement manager.
Which tier is right for us?
Essential suits stable environments that need reliable day-to-day coverage. Advanced suits growing businesses with complex, multi-department workflows that want upgrades and continuous improvement. Enterprise suits mission-critical Odoo and lean internal IT teams that want Bista to own infrastructure, DevOps and strategy.