vTiger – An Open source application that is an advance replica of SugarCRM, completely open source as compared to SugarCRM where certain modules are paid and it is very much comparable with Salesforce.com which is again a Proprietory software in CRM Segment.
Built on LAMP/ WAMP (Linux/Windows, Apache, MySQL, and PHP) stack with code from other open source projects (SugarCRM).
Origin of core development team is based in Bangalore, India.
It provides reporting, a customer portal and an Outlook plugin in its free edition, which is considered as paid in other CRM applications (SugarCRM and others).
Apart from the above, vtiger features multiple database support, security management, and various web forms, which is available in over 15 different languages.
vtiger CRM installation is entirely done from an HTML/PHP web interface. One can install vtiger CRM 4.X and 5.x on a standard webserver from cpanel noted that they have the correct version of PHP and mySQL already installed. From 5.x, the package comes bundled with PHP/MySQL installations, fully customisable. The procedure involves downloading the .tar files from the vtiger CRM website and then using the control panel file manager to upload and untar the source files.
Who can use it ?
vtiger CRM is a free, full-featured, 100% Open Source CRM software where no extras to be paid on purchasing other modules and very much ideal for small and medium businesses, with low-cost or product support.
These are just the ABC of vtiger CRM, in my comming post i will be covering with the exclusive and outstanding features of vtiger.