Reinventing Field Service Management: Inside Field Advantage’s Partnership with Bista Solutions
Company Overview
- Name of Company: Field Advantage
- Country: USA
- Industry: IT Field Services / On-site Technology Support
- Implementation Partner: Bista Solutions Inc.
- Apps Implemented: Sales, Purchase, Inventory, RMA, Project Management, Field Service, Accounting, Repair Management, Custom Field Service Mobile App, Google API Integration
- Website: https://www.fieldadv.com/
About Field Advantage
Field Advantage is a leading provider of nationwide on-site and remote IT field services. Their “holistic IT field services” model includes a full range of support, from on-site technicians and remote helpdesk services (levels 1, 2, and 3) to IT rollouts, site surveys, parts warehousing, and repair depot services.
They primarily serve industries such as convenience stores, retail, restaurants (including QSR and fast casual), hospitality, entertainment venues, and the growing EV charging infrastructure market. Acting as an extension of their clients’ IT departments, Field Advantage helps manage large-scale deployments and ensures reliable technology support coverage across the country.
Key Challenges and Requirements Before Partnering with Bista Solutions
Before engaging Bista Solutions, Field Advantage faced several operational and technical challenges with their existing ERP setup. The company had been working directly with Odoo.com as their implementation partner but struggled with response times and proper guidance on system configuration.
Some of the key issues included:
- Difficulty managing multiple modules, from CRM to inventory and field service.
- Limited visibility into both consigned and owned inventory.
- Inefficient tracking of serialized inventory and parts returns.
- Lack of real-time field technician tracking and task management.
- Inability to manage van inventory and field stock effectively.
These challenges created bottlenecks in managing field service teams, assigning tickets efficiently, and maintaining accurate inventory data across different service locations.
The Implementation Journey
Field Advantage turned to Bista Solutions after their previous Odoo implementation failed to meet expectations. The company needed a reliable Odoo partner who could deliver on-time support, accurate configuration, and a solution customized for their nationwide field operations.
Key requirements for the new implementation included:
- Connecting contracts and sales orders to support ticket creation.
- Assigning tickets to field technicians based on proximity using live location tracking.
- Tracking field technician van inventory and customer-specific stock.
- Creating a mobile app for field technicians to:
- Accept and manage assigned tickets.
- Share live location updates en route to client sites.
- Record on-site work details and fill worksheets.
- Confirm task completion for backend validation and invoicing.
- Enabling backend validation of completed tasks to trigger accounting workflows.
- Managing parts and inventory through the Purchase Order and Inventory modules.
Bista Solutions implemented Odoo modules for Sales, Purchase, Inventory, Project Management, Field Service, Accounting, and Repair Management. A custom Field Service Mobile App was developed and integrated with Google API for live technician tracking.
The entire project was completed remotely over approximately seven months, from initial discussions to business analysis, implementation, training, and handover.
Working with Bista Solutions
Field Advantage’s primary contacts for the project were John-Paul Damico (CEO) and Amy Talarico (VP of Marketing). The client selected Bista Solutions after experiencing poor results with their prior implementation partner, citing the need for a team that could deliver expert guidance, prompt support, and a structured approach.
Throughout the engagement, Field Advantage consistently commended Bista Solutions for their responsiveness, technical expertise, and ability to understand operational needs.
The implementation was completed successfully, and Bista handed over full access to the client’s internal team. The company plans to manage its system in-house with its technical staff, while Bista remains available for future support as needed.
Impact & Results
Since going live, Field Advantage has reported strong satisfaction with both the Odoo system and the custom mobile app. The new solution provides end-to-end visibility into tickets, field operations, and inventory movement, enabling faster and more accurate decision-making.
Key results achieved:
- Over 1,500 tickets were completed and tracked through the new Odoo-based system.
- Seamless coordination between field technicians and the backend team.
- Efficient tracking of field van inventory and serialized parts.
- Improved turnaround time for task assignment and completion validation.
Bista Solutions also provided remote training sessions and detailed training videos covering ticket creation, field service execution, and mobile app usage.
The Road Ahead
Field Advantage’s partnership with Bista Solutions has resulted in a robust and fully integrated field service management system tailored to their nationwide IT operations. By combining Odoo’s capabilities with Bista’s expertise, the company now enjoys streamlined workflows, real-time field visibility, and stronger operational control.
This collaboration demonstrates how the right implementation approach can empower large-scale service organizations to operate more efficiently, enhance accountability, and deliver consistent value to their clients nationwide. Field Advantage now stands positioned to scale its operations confidently while continuing to leverage Odoo as a powerful engine for growth and service excellence.
