As automation advances, it will usher in a flux of disruptors and trends, altering the way organizations operate. On one hand, this progression promises economic growth, higher productivity, and greater efficiency. While on the other hand, these new technologies raise concerns and questions about the broader impact on jobs, wages, skills, and even the nature of work. Key decision makers believe that Robotics Process Automation (RPA) is one such technology that has unlimited benefits leading to more efficient and productive work environment by eliminating repetition and duplication of work. A Forrester and UiPath surveyed around 270 decision makers who were responsible for operations at their firms. All these leaders from different lines of business highlighted that organizations are planning to use RPA to meet key business priorities.
One of the key RPA benefits is that is bolsters human-agent productivity. It is spearheading automation across enterprises by increasing process automation and helping deliver differentiated experiences. Another key RPA benefit is that is uncovering new revenue streams by eroding repetitive work, ushering the need for super agents, and reskilling and upskilling the workforce. Forrester predicts that the RPA services market will reach $7.7 billion, and eventually balloon to $12 billion by 2023.
So, what are these RPA benefits that are transforming businesses across?
- Increasing employee productivity – Employee satisfaction is one of the key emotions that help maintain employee retention. Conducting menial and repetitive tasks can have adversely negative affects on employees and their happiness and output. This in turn, affects the organization’s capacity for growth. Carrying out more meaningful work is something that increases productivity, engagement, and performance levels, at the same time increasing job satisfaction. So, a key RPA benefit is that it demonstrates an organization’s commitment to its employees by helping them evolve, learn, and acquire knowledge around RPA, further, creating a more loyal and appreciative workforce. By training employees, allowing access to vocational courses, or even encouraging them to pursue newer digital qualifications, they can overcome fears around automation and embrace it as a productivity-boosting asset.
- Increasing the quality of customer experience – Businesses are increasingly prioritizing customer experience. By leveraging RPA, organizations are better able to serve their customers by creating personalized experiences. This can be done with customer-facing chatbots and emerging channels such as mobile apps or social media. So, when organizations automate the repetitive, rule-based tasks enables employees to channel their energies on higher-value activities that require advanced skills. It further improves employee engagement and translates to happier, more satisfied customers.
- Equipping employees with the right knowledge – Customer service representatives across the business need access to account details while dealing with client. Most of the time, they need to access multiple systems to get what they need. One of the key RPA benefit is that it can make information readily available for your representatives and equip them well.
- Lightening the IT load and improving business results- If businesses enable employees to perform repetitive and administrative tasks, they are reinforcing the IT team’s role in enabling workforce productivity. With RPA, repetitive tasks that are usually prone to errors (such as resetting the password or fixing help desk issues) can be completed relatively faster with more accurately. This means that employees can then turn to higher-value tasks that improve business metrics.
The non-invasive characteristic of RPA is perhaps its greatest strength. According to a Forrester report that quotes the director of IT operations, saying that, “One of the biggest advantages of using a virtual workforce or an RPA robot is that it does not require you to replace your existing systems. Instead, RPA can leverage your existing systems the same way a human employee can.”
This application of RPA is not just limited to one business unit, it can be applied to multiple repetitive tasks across business departments like marketing, HR, IT, So this is how RPA can help you reduce manual labour and also save your time.
As an increased number of decision-makers believe that RPA will lead to more productive and efficient working environments, we at Bista are constantly helping businesses to lead this change. With a strong team of developers who can drive this change seamlessly, we can help you understand how RPA can transform your business.
Reach out to us and book a free consultation session now.