Customer Relationship Management (CRM)

  • by bista-admin
  • Mar 22, 2010
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Caring relation or Customer Relation ?

Yes, that both word can be used interchangeable in the world where costumers are considered as a king of Market. Today people purchase products and they accept a service which is attached directly to that particular product.Forgot about Malls and big shopping centre, today even a person who is purchasing a pin from a shopkeeper is expecting a good after sales service. As we all know that a single bad service from the seller lost the confiedence of the buyer in this competitive world. Today maintainign Relationship not only relationship but best relationship with customer is very difficult and a long process. But yes you can start with atleast satisfying the costumer on the initial level and then moving the the level of Costumer delightment.

In the process of achieving costumer delightment Information Technology plays an important role. where a good technology which provide regular feedback from the costumer, and correcting it, providing with the best of information on the same. Solving the problem with zero down time etc. Today the most important thing is that people dont want to wait as the market is becoming costumer centric.

Coming to the final answer where Technology such as CRM softwares plays a major role in creating better relationship with your customer. Today in many organisation it is widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects.Today wether it is a big organisation or SME the overall goals are to find, attract, and win new clients, with the help of providing them the best things and giving the superb to those who already exist.

It generally denotes a company-wide business strategy embracing all client-facing departments and even beyond. When an implementation is effective, people, processes, and technology work in synergy to increase profitability, and reduce operational costs.

Introduction to Odoo ERP

What is Odoo?

Odoo is a collection of open-source business apps that have been fully integrated into one powerful and adaptable management software that can handle a wide range of business demands. By encouraging healthy growth, ODOO is proven to be a blessing for businesses. You’ve come to the right spot if you have any questions about Odoo and how it can benefit your business.

Core Features of Odoo-

  • Fully Integrated Software.
  • Modular Structure.
  • Impressive User Interface.
  • Price-Performance Ratio.
  • Powerful communication tools.
  • Great mobile support.
  • Easy Integration with Third-party Apps.
  • Free Community version.

Key Module-

With its excellent range of modules, Odoo will easily handle crucial business functions. The key Odoo Modules are listed below:

  • Odoo Accounting
  • Odoo Inventory
  • Odoo Manufacturing
  • Odoo PLM (Product Lifecycle Management)
  • Odoo CRM
  • Odoo Shipping
  • Odoo Production
  • Odoo Service
  • Odoo Project Management
  • Odoo Human Resource
  • Odoo Marketing
  • Odoo Maintenance
  • Odoo Purchase
  • Odoo Sales
  • Odoo eCommerce

Odoo Versions & Updates Release So Far–

  • Tiny ERP: The first version of Odoo, was released in 2005.
  • Open-Source ERP: It was known as Open-source ERP from the time version 5 was released until version 7.
  • ODOO 8: One of the most well-liked modules, e-commerce, was present in ODOO 8. Additionally, it improved usability and the online client.
  • ODOO Version 9: It was released in a variety of configurations. In 2017, ODOO 11 released a wonder known as ODOO Studio, which helps the creation of apps.
  • ODOO 12: In ODOO 12, the Document Management Module and Internet of Things Module were released, while ODOO 13 came with the release of the e-Learning, HR Presence, Referrals, and Field Service Management apps.
  • ODOO 14:  It Focused on enhancing the user experience with new MRP and Inventory Modules, built-in POS, and updated website builders.
  • ODOO 15: The most recent ODOO 15 version is more comprehensive and feature-rich due to improved CRM and video Chat functions, allowing organizations to perform more successfully and efficiently.
  • ODOO 16: The ODOO 16 version will be available in October 2022. Odoo has had 15 successful version releases, and while progressing from a simple open-source ERP application to a full-fledged one, its functionalities are still not public.

 Who are Odoo ERP Partners?

According to the needs of the client, an Odoo partner manages the development and implementation of the Odoo platform. Partners provide clients with relevant services and hassle-free implementation. Odoo Gold partner is the highest in the hierarchy.

  •   Odoo Ready Partners.
  •   Odoo Silver Partners.
  •   Odoo Gold Partner.

Bista Solutions- Odoo Gold Partner.

It takes a lot of strength to put amazing ideas into action. Bista is an Odoo Gold Partner who understands the needs of all types of businesses. By delivering great Odoo services, we can assist businesses in growing. We have executed 350+ deployments across many industries and sectors with our 250+ Expert Odoo developer team with specialized expertise and industry exposure, delivering best-in-class Odoo implementation and customization services. Our strong efforts resulted in our company has a global presence with offices in 10 countries. We have four times been Awarded “Best Odoo Gold Partners” (2022, 2021, 2018, 2016 & 2014)

We have offered consolidated Odoo services to industries like:

  •   Manufacturing Industry.
  •   Medical Device Industry.
  •   Industrial Repair Industry.
  •   Distribution Industry.
  •   E-commerce Industry.
  •   Professional services sector.
  •   And Many More.

Implement Odoo with Bista solutions-

Odoo Consulting- Expertise and experience as an Odoo Gold partner for the success of your project.

Odoo Implementation- Three decades of expertise implementing Odoo modules and applications.

Odoo customization – Programming and customization of software to meet the firm’s demands.

Odoo Integration- Offering a complete set of business applications to help you manage everything by integrating with third-party software with Odoo.

Odoo Training- User training to ensure that the software is quickly adopted in the firm.

Odoo Support- 24/ 7 support available.

It’s possible that the wide range of Odoo features and our expertise in Odoo have sparked your interest in having a more in-depth conversation with us. Don’t put it off any longer. Contact our Expert Today!

Opening the World of Software for All

Open-source software (OSS) are also know as Free & Open source Software (FOSS) the term is been coined as free but actually it is not free, it just reduce the cost of the software which is the primary cost in purchasing any software.


It is said as open source because it is available with a source code form, for which the source code and certain other rights basically reserved for copyrights holders and are provided under a software license that allow users to study, change, and improve the software.

Open source licenses often meet the requirements of the Open Source Definition. Many open source software is available within the Public Domain.Open-source software (OSS) is computer software with its source code made available with a license in which the copyright holder provides the rights to study, change, and distribute the software to anyone and for any purpose. Open-source software may be developed in a collaborative public manner.
According to scientists who studied it, open-source software is a prominent example of open collaboration.
The OSI hoped that the usage of the label “open source”, a term suggested by Peterson of the Foresight Institute at the strategy session, would eliminate ambiguity, particularly for individuals who perceive “free software” as anti-commercial. They sought to bring a higher profile to the practical benefits of freely available source code, and they wanted to bring major software businesses and other high-tech industries into open source

Open source software is very often developed in a public, collaborative manner. The adoption of open-source software models has resulted in 45 % of savings on softwares cost.

Normally there are four kind of cost in deployment of any software.

  • The software cost.
  • The customization cost through Vendor
  • The support cost from the Company and
  • The support and AMC’s from Vendor who implement it.
In the above 4 cost the highest cost is been covered by “The software cost”, Here where Open source Software play the role of eliminating the biggest cost of providing the software free.

As we discussed that the FOSS is not Free as the last three cost is involved as Annual Maintenance Charges, Support etc. and others in purchasing any open source software.

Open-source software (OSS) are also know as Free & Open source Software (FOSS) the term is been coined as free but actually it is not free, it just reduce the cost of the software which is the primary cost in purchasing any software.


It is said as open source because it is available with a source code form, for which the source code and certain other rights basically reserved for copyrights holders and are provided under a software license that allow users to study, change, and improve the software.

Open source licenses often meet the requirements of the Open Source Definition. Many open source software is available within the Public Domain.

Open source software is very often developed in a public, collaborative manner. The adoption of open-source software models has resulted in 45 % of savings on softwares cost.

Normally there are four kind of cost in deployment of any software.

  • The software cost.
  • The customization cost through Vendor
  • The support cost from the Company and
  • The support and AMC’s from Vendor who implement it.
In the above 4 cost the highest cost is been covered by “The software cost”, Here where Open source Software play the role of eliminating the biggest cost of providing the software free.

As we discussed that the FOSS is not Free as the last three cost is involved as Annual Maintenance Charges, Support etc. and others in purchasing any open source softwares.

Business Application Software

Business Application Software

Every company is attempting to lay the groundwork for its future with cutting-edge business application software. Business applications are essential to the smooth operation of today’s businesses and corporations. Many businesses would be unable to operate without the applications that support them. To achieve productivity, project management, communications, accounting, or other objectives. Employees should be able to apply their skills to more important tasks by using business application software to streamline communication, improve workflow, and save time.

Types of Business Application Software

 Human Resource Management (HRM)-

Human resource management (HRM) helps in the structured and detailed management of employees inside a company. HRM assists in obtaining a micro-perspective on personnel management, direct manpower management, payroll, and workplace working conditions. HRM helps in striking the right balance between the organization’s strategic goals and employee performance.

Accounting Software- 

Accounting software is a sort of business application software that allows you to track your company’s performance in real-time by documenting expenses, income, and profits. Accounting software makes your life easier by bringing everything together in one place. It makes it simple to retrieve financial information.

Communication Software- 

It is essential to keep communication flowing smoothly across all departments and locations Internally and externally. The communication software dramatically increases information sharing within the department. The company uses communication software to connect all of its existing software and build a centralized database that allows verified users to access reports at any time and work with other departments in real-time.Communication is an important part of any business, no matter what industry you are in, and choosing the right software to help you with it can significantly improve your bottom line.

Project Management-

Project management is the backbone of any large-scale project. It streamlines the workflow of teams working on the same project. It helps in task assignment and reassignment, as well as keeping track of deadlines. It allows for centralized control of the entire process.Project management software can take the hassle out of resource management.

Inventory Management Software-

Inventory management software, as a business application software, allows businesses to track every product they develop and eliminates the need for personnel to manually count, document, and cross-examine stock across numerous locations, saving time and money.

Customer Relationship Management (CRM) 

CRM software acts as a lifeline for a firm, helps you to track down all of its customers, and effortlessly acquire new ones. The purpose of implementing CRM software in the business is to increase and expedite conversion rates, as well as to keep customers satisfied.

Demand Forecasting Software- 

Businesses can generally struggle in getting actionable insights to predict, project, or forecast future demand. Therefore, in such cases, demand forecasting software helps. Businesses can become well aware of future demand and can be prepared for spikes and dives in the demand through proper inventory management, saving on stock, and labor costs.

Data Management Software- 

This type of business application software is not well-known among enterprises. Some businesses have a great amount of data to go through. This data can be stored in a Data Warehouse and managed with data management tools. Data management software helps in the collection of vast amounts of data and then categorizing it according to business needs.

Benefits of Business Application Software

    • Business Application Software ensures constant business workflow and that customers can expect the same outcome every time.
    • Employing business application software improves business productivity by minimizing the time, labor cost, and effort necessary to finish any standard practice.
    • Business application software assists businesses in addressing the issues they face in an ever-changing work environment.
    • Business application software helps employees automate redundant tasks, allowing them to focus manual labor on more complex tasks while saving time and reducing human error.
    • By automating organizational processes with business application software, an organization can become more cost-effective.
    • Business application software aids in the automation and streamlining of processes, reducing employee turnaround times and promoting internal and external associate satisfaction.

Adoption of business application software is one of the current drivers of business success. There are a multitude of solutions that allow firms to optimize, rationalize, simplify and automate their business operations.

Business application software can standardize the business process and significantly increase the company’s bottom line. There are many types of business application software available to fulfill the company’s needs.

Odoo is a collection of business software that works in tandem to create a comprehensive business management solution. Odoo uses a comprehensive Modular Approach, so you receive over 3000 modules (each with separate capabilities from the others) to construct your own business administration solution. With the option of adding on extra features and third-party integration from within, you truly get the best of both worlds. Contact us today to get your customized business application software or a suite of software like Odoo to help you optimize your business processes.

The Open world of FOSS (Free and Open Source Software)

opensource software

Bista solutions Inc is a service providing Organization, We at Bista Solutions are into providing the best solutions to the customer using the Open Source ERP Applications & technologies, at a satisfactory price. We have expertise in creating and developing value-added applications and services for different business requirement. We develop unique and innovative solutions to help businesses reach their customers most effectively.Our services are highly customized to the customers requirements.Our area of concentration is on developing Open source software Applications which includes the following

  • ERP – Enterprise Resource Planning (ODOO,NetSuite,Ramco)
  • CRM -Customer Relationship Management .
  • BPM – Business Process Management or Workflow management .
  • DMS – Document Management System.
  • HRM – Human Resource Management.
  • BI and BD– Business Intelligence and Big Data Technologies.
  • Developing Web-Applications.

 

For more insights on Open Source Services/Applications with utmost customization that can cater to all your business requirements across various Industry Verticals, feel free to get in touch with us through sales@bistasolutions.com and you can write your feedbacks to us through feedback@bistasolutions.com .