(IUG) Interpreters Unlimited group is an US based leading Event Management Company.
They offer services for the live events including:
- On-site Interpretation
- Telephone Interpretation
- Document Translation
- Language Translation
- Language Interpretation
IUG is serving the industries for over 45 years and with this experience they stand as the oldest language service providers in the world.
IUG was using multiple software systems for various business activities such as accounting and payroll, Task management and Timesheet, CRM etc. They were looking for an integrated system which can allow them to take the entire requirement into one system. This would help them to minimize the system cost and improve the coordination between teams.
After understanding the Business requirements, Bista Suggested Open Source ERP (Odoo) as a platform which will take all the business needs together.
Bista Implemented Below ERP Modules
- Event Management
- Project Management & Task Management
- Document Management
- Customer Portal
- Vendor Portal
- Quick Books
- IUX Application
Some of the Business needs where unique, there was no default module available in the ERP, Bista’s professional team has customized and redesigned system according to IUG Business needs
Below are some of the Customized Implementations
Google Map Integration with Odoo
The Maps feature helps the customer service executive to efficiently find the nearest Interpreter/Transporter for the event and also guide Interpreter with the direction and distance of the event.
Mobile App Integration
An IOS/Android App is developed for the quick access of the IUG services, The ERP application designed by Bista is integrated with the Mobile App to provide customers with the real-time updates and best user experience.
Customer/ Interpreter Portal Integration with Odoo interface
Bista has implemented customer / interpreter portal with lot of customization as per IUG’s Business need.
Fax Integration with ERP System
We also implemented an integrated system wherein the application interacts with the fax to send and receive faxes through the Interfax one of the leading providers for online faxes in USA.
Data Migration from legacy system to new advance Odoo.
Bista has also successful migrated the complete Business data of IUG dated back to January 2006 from their legacy system IUX and QuickBooks.
By using electronic data transfer method, we have successfully implemented the claims processing for the medical industry. With this implementation IUG has become a vendor of Amerisys, a billion dollar company for processing and providing services for all claims submitted by Amerisys. IUG provides service for the claims and sends a bill to Amerisys in an encrypted 837P format, a standard format in US for processing profession medical claims. With this it became easy for IUG to automatically process the customers insurance claiming process.
Customized Reporting Dashboards
Bista has implemented the customized reporting dashboard for various levels of user groups like for Operations, Accounting and Management Dashboards. These Dashboards provide a very intuitive UI (User Interface) with the consolidated reports on various data and present it to the users. Also, in Dashboard we have provided graphical representation like, Bar Graph, Line Graph and Pie Charts for better UI presentation to the Users.
What was the Impact on Client Business after Project Implementation? (Benefits)
The ERP Implementation done by Bista Solutions helped IUG in number of ways, such as,
- Cost Effective
- Integrated System
- Saves Time & Efforts
- Organized and allied work experience
- High-end professional services company
“Bista’s team was very responsive and provided good cordial customer service. They spent around 4 to 6 months on site for understanding our business. Their post launch service was excellent; they provided us support during California business hours.”
– Mr. Sayed Ali, President of Interpreters Unlimited Group