Irish Government Adopts Open Source

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State Agency Bord Iascaigh Mhara Implements Leading Open Source CRM Application by SugarCRM

Provident CRM, the Irish partner of SugarCRM, has successfully implemented SugarCRM in the Irish Sea Fisheries Board, Bord Iascaigh Mhara (BIM), allowing the semi-state body to more effectively manage its communication and provide a deeper service to its 200 industry clients. It is believed that the project was the first open source CRM project at Government level in Ireland.

Cupertino-based SugarCRM is one of the fastest growing CRM products available globally. Businesses can choose from three packages depending on their individual requirements, ranging from a simple method of contact management through to a feature rich system that includes full sales and marketing, customer support, campaign management and analytical reporting.

The application can be used seamlessly out-of-the-box allowing users to begin reaping ROI from the very beginning or customized to suit the specific needs of a business and its users. It’s unique in so far users can choose to host the application either in the cloud or on-premise, and gives users the flexibility to access their data in whatever location they are.

BIM is the Irish State agency responsible for developing the Irish Sea Fishing and Aquaculture industries. BIM was established under the Sea Fisheries Act 1952 and operates within the framework of the National Development Plan 2007 – 2013 (NDP), EU policies and the directives of the Board of BIM. It provides commercially relevant services designed to drive growth opportunities, add value, enhance competitiveness, and create jobs in a sustainable, natural resource based industry for the benefit of coastal communities. Their clients comprise fishermen, fish farmers, processors and all those engaged in producing Irish seafood.

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Lead Management software – Advantages & Precautions

  • by bista-admin
  • Jan 05, 2011
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Think that you have a great market but because of less sales force,  you end up eating the a very small pie of the market. Yes there are many businesses which only utilize a very small percentage of the sales leads every year, and this can be increase by deploying a lead management tool or  a CRM software which can track all your customer details such as the follow-up and providing other services to the clients & customer.

There are many department such as Marketing, Finance, HR etc; A major part of your company growth rate will be dependence on the sales achievement and entrance of new customer in your business. Every company allows that their sales force must be the powerful with respect to the  selling the products and services in the market but that also implicates, that powerful sales team is the one who can start by searching the prospect  and converting a prospects into an Account for a business on a continuous basis, which can be achieve through a sales/lead tracking/lead management software and proper follow up and customer relationship bounding .

As we all know that there are different stages in the cycle of sales which start from the calling or searching the clients till the closing. Every stage of a sales process must be proper ly automate as to achieve the target which might be a difficult, tedious, time consuming  without  a lead management software or a CRM software.

Moving forward today there are Open source/ Proprietary CRM , Lead Management, sales tracking, Sales Force Automation software, available in the market today now it becomes very easy to  track each and every customer on the stage of the cycle he/she belongs to. Again now a days a lead management software or a sales tracking software are available on web based suitability where the user can check and handle the clients across the world through the internet, even tracking can be done through high end mobile phones.

Some of the points to be remember before the implementing a lead management software for your business, you must remember that:

  • The Vendor who is offering you with the software must provide your sales force the training onto the use of the lead management software.
  • A continual training and support is one of the essential part provided by the vendor.
  • Another option available as Software as a Service (SAAS) which is becoming more powerful where company don’t do a hefty investment, in the server installation and other time consuming processes.
  • A methodical discussion onto the expectation from the lead management software with the provider is the most important part before the implementation.

There are many other points a business should consider before implementation of any lead management software

SugarCRM Announces SugarCon 2011

SugarCon’s “Going Global, Mobile and Social” track is actually a social media and social CRM conference within the SugarCon walls. With presentations and discussions from leading social media experts like Laurence Buchanan, Brent Leary, Esteban Kolsky, Chris Carfi and Paul Greenberg, the SugarCon social track will prove an invaluable source of information and inspiration for businesses looking to add social media to their CRM initiatives.

Also, for members of the SugarCRM and open development community at large, an “Un-conference” will occur inside SugarCon – a free-form platform for developers to gather and share ideas and network. The developer “Un-conference” will also offer attendees sneak peeks into some of the more innovative projects under development by the SugarCRM engineering team.

April 2011 SugarCRM developer conference

Sugar CRM is taking its open source customer relationship management (CRM) message on the road this year by holding its SugarCon 2011 developer and customer event from April 4-6 in the Palace Hotel in San Francisco.

Staged around a tagline proposing that “The Future of Business is Open,” the conference will feature keynotes, tracks, and sessions with practical advice on how attendees can leverage open source CRM technologies to take advantage of today’s most prominent technology trends (cloud computing, social networking, and mobile solutions).

“SugarCon 2011 will bring together not only SugarCRM customers, developers, and partners, but will also be a . . . Read More Here

News : Cuba sets to migrate to free, open-source software

HAVANA, Dec. 28 (Xinhua) — Cuba has set a strategic goal in 2011 to migrate most of its computers to open-source software, a move designed to strengthen the country’s technological security and sovereignty.

Once the migration is fully implemented on the ground, the Cuban Nova Linux will be the operating system used in 90 percent of all working places, and Microsoft Office will be replaced by Open Office in all government institutions, Vice Minister of Information and Telecommunications Boris Moreno told Xinhua Tuesday.

The authorities also set a similar goal to replace Internet Explorer with Firefox, he added.

Moreno, responsible for managing the entire migration project, said besides saving money, the process would enhance Cuba’s sovereignty in the field of technology.


Cuba has set a strategic goal in 2011 to migrate most of its computers to open-source software, a move designed to strengthen the country’s technological security and sovereignty.

Once the migration is fully implemented on the ground, the Cuban Nova Linux will be the operating system used in 90 percent of all working places, and Microsoft Office will be replaced by Open Office in all government institutions, Vice Minister of Information and Telecommunications Boris Moreno told Xinhua Tuesday.

The authorities also set a similar goal to replace Internet Explorer with Firefox, he added.

Moreno, responsible for managing the entire migration project, said besides saving money, the process would enhance Cuba’s sovereignty in the field of technology.

“In 2010, Cuba made significant progress in migrating all its ministries and institutions to open source software,” Moreno said.

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Software Stories of 2010 – Open Source


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Open source also continued to gain adherents, as the government encouraged departments to investigate its use as a cost-effective alternative to pre-packaged, commercial applications. Public or private sector, saving money — the concept of doing more with less — was one of the main software-investment drivers for the year. Software spending was slated to grow 6.6% in the United States this year, reaching $568 billion, according to Forrester.”

Experts Speak – Open source Philosophy


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A.P.J. Abdul Kalam

Mr. Kalam implored scientists, researchers and academics to embrace the ‘open source philosophy’ in their respective fields, and work towards building ‘open source networks’ that can help pool talent, research and know-how from around the world. Such a platform can help evolve scientific solutions to problems, particularly those relevant to developing countries.

As Reported in The Hindu

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Higher ROI for Organization using BPM Applications


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Business Process Management recent study by Milton Keyne Research shows that organizations using business process management applications get an internal rate of return higher than 15%. A BPM tool emphasize on providing automation, execution and managing all your business processes which also provide your employees/users for better quick & perfect decision.
A BPM tool allows your organisation to improve the service levels it gives you an overview of the organization of what is happening in the internal business and what actions a manager can take for further development, thus it give your employee the strength to reduce the errors in the execution of any process.
Apart from reducing the errors, it also allows you to promote the transparency of your Business processes, and that is the reason which helps organisation to receive the Higher returns. Some of the supportive points to the Keyne research are provided below to how a BPM can increase the internal rate of return positively for an organisation?
A BPM/Workflow management tool helps you to save the time, Money and increase the organizational goals through process modelling, process management and automation. Also BPM integration provides you with integration of your existing application such as a Customer Relationship Management (CRM), Enterprise resource planning (ERP), Human Resource Management (HRM) and so on. . Which ease the duplication of the entries in other systems.
A BPM allow you to improve the quality of work apart from saving the time and money as a BPM application reduce the loss caused through loosing the documents, filing error, etc which again helps in reducing the time and other losses in an organisation.
Automation of Business Processes in an organisation provides the employee/users of the duties to be performed on time with no delays and less pending activities.
Process Optimization is a possible step where a Business process management tool enables an organization to discover their hidden potentials by modifying their current processes which in return allows a high internal rate of return.
A BPM covers every aspects of your Business process stating from Research & development to sales and Marketing, Human resource, Accounting etc. It allows you to have a continuous process optimization, standardization, waste management etc

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Open Source Technology – Banking Sector

“The use of open source technology within the investment banking industry is more common than you’d think. Its use was picking up pace last year – with JPMorgan, Morgan Stanley and RBC Capital markets all participating in open source tech projects.

Open source technology is an often-misused term; too often, users often think open source is synonymous with free. With the relatively recent rise of the Internet’s influence on production and development of software, open source has become a popular vehicle to obtain widespread use and support of some very popular software titles. In this article, we’ll discuss a definition of open source technology and its relationship with software such as the Linux operating system.
A Definition of Open Source

Open source technology is defined as the production and development philosophy of allowing end users and developers to not only see the source code of software, but modify it as well. The Linux operating system is a one of the best-known examples of open source software technology.

The Linux operating system’s open source paradigm is in direct contrast to Microsoft’s approach to development and production of its popular Windows operating system. Unlike Linux, Windows is built on a closed source paradigm that does not allow the end user the ability to see or edit the code that makes up the operating system. In fact, certain aspects of the end-user license for the Windows operating system specifically forbids the end user from attempting to view or modify the code that makes up the software. Such attempts are often known as reverse engineering or reverse compiling.

How Open Source Works:

Although software is not the only product governed by a open source licenses, it is the most popular, lending itself well to manipulation of its code and add-ons. Open source provides a transparent platform upon which anyone with the skills to do so can add to the development and production of the software either for release as a new incarnation of the software for others to use or for strictly in-house development only.

One issue that has come up repeatedly in open source has to do with the copyrights assigned to the original software and any modifications made to it. As outlined in most open source license agreements, ownership of the software can never transfer to anyone who modifies the software. This usually makes it impossible for a developer to take open source software, modify it, and then sell it.

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ProcessMaker named #1 Open Source BPM to Run in the Cloud

www.bistasolutions.com “Official Gold Partners – ProcessMaker”

Source of the below Article – ProcessMaker Newsletter

This past month ProcessMaker was named as the top Open Source BPM software for Cloud implementations in ProcessMaker Top BPM for the Cloud” Datamation’s list of the Top 50 Open Source Apps for the Cloud.  We have worked hard during the last two releases to make ProcessMaker truly superior to other BPMs for cloud implementations, and we are honored by the accolades we are receiving both from the press and from our clients.

In Q4 alone, we have seen a number of prestigious new clients select ProcessMaker as their BPM Cloud solution including the University of Luxembourg, the Harvard School of Public Health, a large national government agency in Jamaica, and a major government agency in the United Kingdom.

Business Process Management

ProcessMaker Used by well-known companies like Toyota, Lenovo and Honeywell, ProcessMaker aims to simplify and optimize workflows. The enterprise edition is available either on-site or in-the-cloud, with a free 30-day trial. Operating System: Windows, Linux.

SugarCRM Offers Salesforce.com Customers Half-Off Their Subscription Fee Plus a Free Migration

“Switch to Sugar” Program Invites Customers of Salesforce.com to Join the More Than 1,000 Companies Who Have Chosen SugarCRM over Salesforce

SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, announced a “Switch to Sugar” offer for users of Salesforce.com, offering a guaranteed 50 percent reduction in annual subscription fees. In addition, SugarCRM is offering a free data migration for Salesforce.com users that make the switch to Sugar 6—CRM made simple.

“The look and feel of Sugar 6 is modern and in line with current day applications, which our users love. It is more approachable, and this drives our active use even higher.”

More than 1,000 companies of all shapes and sizes have chosen SugarCRM over Salesforce due to SugarCRM’s flexible, intuitive and open platform. Offering greater usability, ease of customization and an unbeatable value, SugarCRM is now making it easy for all Salesforce.com users to make the switch, joining great companies like BNSF Logistics, Caplin Systems, Carpathia Hosting and Orange Leap.

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